Effective Date: Sep 01, 2024

At STEMPhyx, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website, services, and interact with our platform.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name
  • Email address
  • Contact number
  • Payment information (only when making a purchase)
  • Other details you provide when signing up for courses, newsletters, or inquiries

b. Automatically Collected Information:

  • IP address
  • Browser type and version
  • Device type (e.g., mobile, desktop)
  • Pages visited on our website
  • Time and date of visits
  • Referring URLs and links clicked

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: This includes enrolling you in courses, providing tutoring, and offering educational resources.
  • Communication: We may use your email address to send you updates, newsletters, or respond to your inquiries.
  • Personalization: To tailor our services and offerings to your preferences and enhance your learning experience.
  • Payment Processing: To facilitate the processing of payments for our services securely.
  • Improve User Experience: Analyze user behavior to improve the functionality and content of our website.
  • Compliance: Comply with legal obligations, such as tax and financial regulations.

3. How We Protect Your Information

We implement various security measures to ensure the protection of your personal information, including:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Restricted Access: Personal information is stored in secured environments and accessible only to authorized personnel who are required to keep the information confidential.
  • Third-Party Security: When using third-party service providers (such as payment processors), we ensure they employ similar security measures to protect your data.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance Site Performance: Remember user preferences and settings.
  • Analyze Behavior: Understand user interaction with our website to improve services.
  • Targeted Advertising: Deliver personalized ads based on your browsing behavior.

You can choose to accept or reject cookies through your browser settings. However, rejecting cookies may limit the functionality of our website.

5. Sharing Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: We may share information with third-party vendors that help us provide our services (e.g., payment processors, marketing services).
  • Legal Requirements: If required by law, we may disclose your personal information to comply with legal proceedings or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

6. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data under certain circumstances.
  • Opt-Out: You can unsubscribe from our newsletters and promotional communications at any time by following the “unsubscribe” link in emails.

To exercise any of these rights, please contact us at the details below.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When data is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

STEMPhyx
Email: contact@stemphyx.com
Phone: +92-300-4009570
Address: 5/7D Askari Plaza, Main Bulevard, Lahore

We are committed to ensuring the privacy and security of your information, and we will respond to your queries promptly.

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